Report within 48 hours
Contact us promptly if your parcel is damaged, tampered with, incorrect or incomplete.
When can an order be returned or replaced?
Because Wellera products are ingestible wellness products, returns are accepted only in limited situations where product safety and order accuracy can be verified.
- You received a product different from the one ordered.
- An item is missing from your parcel.
- The product arrived damaged, leaking, opened or with visibly compromised packaging.
- The product received was already past its expiry date.
Please report the issue within 48 hours of delivery. Requests received after this window may not be eligible for resolution.
Items we cannot accept back
For hygiene, quality and safety reasons, we cannot accept returns for products that have been opened, used, consumed, altered or stored improperly. We also cannot accept change-of-mind returns, taste or flavour preference returns, or products purchased from an unauthorised seller.
Items purchased during a clearance, final-sale or non-returnable promotion may not be returned unless they arrive damaged, defective or incorrect.
How to raise a return request
Email or WhatsApp us within 48 hours of delivery.
Send the order number, reason, clear photos and an unboxing video.
Our team will verify the request and share the next steps.
Please do not send a product back without approval. Unauthorised returns may not be accepted or refunded.
Replacement of damaged or incorrect products
Once your request is approved, we may arrange a replacement for the affected item, subject to product availability and serviceability at your delivery location. If a replacement is unavailable, an eligible refund may be issued instead.
We may ask you to retain the product and original packaging until the review is complete. In some cases, a reverse pickup may be arranged.
How and when refunds are processed
Approved refunds are processed to the original payment method. Once initiated, the amount generally reflects within 5–10 business days, depending on your bank, card issuer or payment provider.
- For prepaid orders, the refund is returned to the original source of payment.
- For Cash on Delivery orders, our team may request verified bank or UPI details.
- Original shipping charges are generally non-refundable unless the order was incorrect, damaged or defective.
- Any promotional discount applied to the order will be accounted for when calculating the refund.
If an approved refund has not appeared after 10 business days, contact us with your order number so our team can assist.
Order cancellation and address changes
You may request a cancellation or address correction before the order is packed or dispatched. Once dispatched, the order cannot usually be cancelled or redirected. Contact our team as quickly as possible; we will help where operationally possible but cannot guarantee changes after fulfilment has begun.
Orders placed through marketplaces
If you purchased Wellera through a marketplace, pharmacy or another authorised retail partner, the return and refund request must be raised through that seller and will be governed by their applicable policy. Our team may still help with product-related questions.
Frequently asked questions
Can I return an opened jar?
No. Ingestible products that have been opened, used or consumed cannot be returned for hygiene and safety reasons.
What proof should I share?
Please share your order number, clear photographs of the parcel and product, shipping label, and an unboxing video when available.
Will I receive a replacement or refund?
After verification, we will offer the most appropriate resolution. This may be a replacement, refund or another suitable remedy based on the circumstances and availability.
Can I return a product because I do not like the taste?
No. Taste and flavour are subjective and do not qualify for return or refund when the correct, sealed and undamaged product was delivered.