Purpose-led collection
We collect information needed to process orders, provide support and improve your experience.
Who this policy applies to
This policy applies to visitors, customers and other individuals who interact with the Wellera website, online store, customer support channels, advertisements, forms and related services operated by Kolekar Healthcare & Exim LLP (“Wellera”, “we”, “us” or “our”).
By using our website or voluntarily providing information, you acknowledge the practices described in this policy. Where consent is required, we will seek it through an appropriate notice, checkbox, preference setting or similar method.
Information you provide and information collected automatically
Name, email address, telephone number, billing address, shipping address and account details.
Products purchased, order value, delivery status, returns, refunds and customer service history.
Payment status and transaction references. Complete card or banking credentials are generally handled by payment providers.
IP address, browser, device, operating system, pages visited, referring URL and approximate location.
Your consent choices, subscription status and interactions with email, SMS or advertising campaigns.
Messages, feedback, reviews, survey responses and information shared with customer support.
Please avoid sharing sensitive medical or health information unless it is necessary for your request. Wellera products are wellness supplements and our customer support is not a substitute for medical advice.
How we use your information
- To receive, confirm, process, deliver and track your orders.
- To manage accounts, payments, cancellations, returns, replacements and refunds.
- To respond to questions, complaints, feedback and support requests.
- To send important order, service, safety or policy communications.
- To personalise and improve our website, products, content and customer experience.
- To send promotional communications where you have consented or where permitted by law.
- To measure advertising and website performance and prevent fraud, abuse or security incidents.
- To comply with tax, accounting, consumer protection, legal and regulatory obligations.
Cookies and similar technologies
Our website may use cookies, pixels, local storage and similar technologies to keep the store functional, remember preferences, understand site usage, measure campaigns and improve performance. Some cookies are essential for cart, checkout, security and account features; others may support analytics or advertising.
You can manage non-essential cookies through any cookie preference tool displayed on our website or through your browser settings. Blocking certain cookies may affect the availability or performance of some features.
When information may be shared
We do not sell your personal information. We may share limited information with trusted parties only when needed for a legitimate business or legal purpose, including:
- Website hosting, e-commerce, CRM, email, analytics and technical service providers.
- Payment gateways, banks and fraud-prevention providers.
- Courier, fulfilment, warehousing and delivery partners.
- Professional advisers, auditors, insurers and consultants.
- Government, courts, regulators or law-enforcement authorities where required by law.
- A successor or transaction partner in connection with a lawful merger, restructuring or transfer of business.
Service providers are expected to process information only for the agreed purpose and to apply reasonable safeguards.
Payment processing
Online payments may be processed by independent payment gateways. Payment providers may collect and process card, UPI, wallet, banking or authentication information under their own privacy terms and security standards. Wellera generally receives transaction status, reference numbers and limited payment-related details required to complete or refund an order.
How long we retain information and how we protect it
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, record keeping, dispute resolution and legal compliance. Different records may have different retention periods.
We use reasonable administrative, organisational and technical safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Your rights and requests
Subject to applicable law and verification of your identity, you may contact us to exercise available privacy rights.
AccessAsk what personal information we hold about you.
CorrectionRequest correction or completion of inaccurate information.
DeletionRequest deletion where retention is no longer required by law or a valid purpose.
Withdraw consentWithdraw consent for future processing where consent is the basis.
Marketing opt-outUse the unsubscribe option or contact us to stop promotional messages.
GrievanceRaise a concern about how your personal information is handled.
Some requests may be limited where information must be retained to complete an order, prevent fraud, establish legal claims or comply with law.
Children’s privacy
Wellera products and services are intended for adults. We do not knowingly seek personal information from children. If you believe a child has provided personal information without appropriate parental or guardian involvement, please contact us so we can review and take appropriate action.
External websites and services
Our website may link to social media platforms, marketplaces, payment services or other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or data handling. Please review their notices before submitting information.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or other appropriate channels.
Frequently asked questions
Does Wellera sell my personal information?
No. We do not sell personal information. Limited information may be shared with service providers and other parties for order fulfilment, payments, support, analytics, security or legal compliance.
How can I stop marketing messages?
Use the unsubscribe option in the message where available, adjust your preferences, or email us at info.wellera@gmail.com.
Can I ask for my information to be deleted?
You may submit a deletion request. We will review it under applicable law, but may retain certain records for order, tax, fraud-prevention, dispute or legal purposes.
Who should I contact about privacy?
Email info.wellera@gmail.com or call/WhatsApp +91 91683 85622 with “Privacy Request” in your message and enough detail for us to understand the request.